Revenge of the Apple

Good news, I received this email two days after my DHL/Apple customer service nightmare.

Thank you for selecting AppleCare Repair Service to service your Apple
product.

Currently, Apple is investigating the status of the shipment of your
product from Apple's iPod repair facility. Our records indicate that your
iPod shipped via DHL on 1/11/2006 using tracking number [deleted]. We
expect to complete the investigation within five business days and will
contact you by phone or email with the results. If we locate your iPod,
we will promptly return it to you. Otherwise we will send you a
replacement iPod*.

How nice to know they'll send me my iPod if they find it. I'm sure that's a possibility. Afterall, DHL Supervisor Ron told me that he planned to look at security video, so I'm sure he'll find the jerk who stole my iPod and left the box on a conveyor belt.

This begs the question, why did the thief at DHL leave the box lying around to be found. Wouldn't he have been better off throwing the box in the trash to cover his tracks. Oh well. I'm sure it doesn't matter. He won't get caught, no matter how much of a lousy thief he is.

Anyway, someone suggested that I'd be doing a public service if I listed the customer service number I unearthed from Apple's web site. It wasn't so difficult to find. All you need to do is go to apple's site map to find phone numbers.


Anyway, here's a list of Apple customer service phone numbers for anyone who needs it:


http://www.apple.com/contact/phone_contacts.html

* Apple Financial Services (800) APPLE-LN (800-277-5356)
* AppleCare Extended Service and Support (800) 275-2273
* AppleCare Support - 90 Day Warranty (800) 275-2273
* AppleCare Support - Legacy (800) 767-2775
* AppleCare Support - Education (800) 800-2775
* Apple Disability Solutions (800) 767-2775
* Apple Public Relations (408) 974-2042
* Apple Software Upgrade Center (800) 785-9445
* Apple Software and Volume Licensing (800) 793-9378
* Apple Store (Consumer) (800) MY-APPLE (800-692-7753)
* Apple Store (Education - Individuals) (800) 780-5009
* Apple Store (Education - Schools) (800) 800-2775
* Reseller Referral (Resellers, Trainers, Consultants) (800) 538-9696
* Service Provider Support (800) 919-2775